Information
Updates
Jul. 12, 2026 13:30 [GMT] From: PlayOnline
Recovery from Account Management System Issue (Jul. 12)

We are pleased to announce that the Square Enix Account Management System issues listed below have been resolved.

We apologise for any inconvenience caused and we thank you for your understanding.

[Date & Time]
Jul. 12, 2026 2:40 to 8:50 (GMT)
Jul. 12, 2026 3:40 to 9:50 (BST)

[Details]
- Difficulty logging into PlayOnline with a Square Enix account
- Difficulty logging into Final Fantasy XI Forum
- Difficulty logging into Square Enix Account Management System, as well as difficulty performing certain payment-related operations or procedures

[Cause]
Server equipment issue

[Affected Services]
- PlayOnline
- Final Fantasy XI Forum
- Square Enix Account Management System